Terms and Conditions

Rob Stokes T/A RS Motorcycle Training (“RSMT”)

By booking with RSMT, you (“The Customer”) are agreeing to comply with the following terms and conditions, and you confirm you have a current UK license (or UK counterpart for foreign licenses) and have no current or pending ban.

PAYMENT

Must be received in full upon booking a CBT. For all DAS/A2/A1 courses, a £250 NON-REFUNDABLE deposit is required, with the balance being paid in full 7 working days prior to commencement of training. For all other training, payment in full is required at the time of booking.

CANCELLATION, RESCHEDULING & NON-ATTENDANCE 

Customers must give 7 working day’s notice for all booked CBT courses & 14 working days for all other training. Notification of cancellation will only be accepted by email. A full refund (DAS: Less £250 deposit, any applicable test fees, and a £25 admin fee) will be issued. Cancellation without the requisite notice period, all monies paid are NON-REFUNDABLE. If a customer decides to end their training before completion or during any part of their course, no refunds or credits will be given.

Failure to attend a booked course of training without prior agreement will incur the loss of any deposit and any balance owing to cover the full cost of that training

If under their duty of care an RSMT instructor deems it necessary to cease training due to inebriation, drug use, or fatigue, no refunds or credit will be given. The instructor’s decision is final.

If a customer is unable to attend or complete their training due to: incorrect, incomplete paperwork, invalid CBT, or if using their own vehicle the vehicle is defective/unsafe, is unable to produce valid insurance, tax, or MOT certificate, or is inappropriately dressed for safe motorcycle riding (sturdy jeans & ankle boots are required) or fails the eyesight test, this will lead to cancellation of training. No refunds or credits will be given.

If a continuous course is booked with the CBT being Day 1 and the customer fails to reach the required standard, this will put the rest of the course (Mod/1 test & Mod/2 test) in jeopardy. DVSA requires a minimum of 5 working days’ notice to cancel a Mod/1 or Mod/2 test. Should a customer cancel a test within this period, the test slot and fees will be forfeit. If a customer does not pass a Mod/1 test and there are less than 5 working days before a booked and confirmed Mod/2 test, then the test slot and fee will be forfeit. RSMT recommend that novice customers complete the CBT course before booking further training

RSMT is not responsible for any DVSA test cancellations or failures. It is the customer’s responsibility to book any retest and/or seek compensation directly.

HIGHWAY CODE 

All customers attending training should have read and understood the Highway Code. Training will be terminated if an RSMT instructor deems the customer to be unsafe due to a lack of comprehension relating to the Highway Code. No refunds or credits will be given.

LANGUAGE

All training is delivered in English. A full working knowledge a good understanding of English is required. Training will be terminated if an RSMT instructor deems the customer to be unsafe due to a lack of comprehension. No refunds or credits will be given.

LATE ARRIVAL FOR TRAINING 

Failure to arrive within 15 minutes of the start of agreed training time will lead to cancellation of training No refunds or credits will be given.

EQUIPMENT 

Motorcycles supplied as part of a training course are subject to a £750 insurance excess. Customers causing damage to a school vehicle will be liable to the repair costs up to the maximum of £750 being the maximum liability of the insurance excess.

RSMT may provide equipment for the customer to use during training and in the event of RSMT equipment being damaged in any form, a full replacement for new will apply: e.g safety helmet, jackets, gloves, Hi-Viz vests & waterproofs (Please enquire with the instructor for costs).

During training, should a customer cause or be involved in an accident or incident due to not following instructions or by becoming separated from the instructor, the insurance will be invalidated and all costs including the full recovery & repair of the vehicles involved will be the customer’s responsibility.

If the customer is under 18 years of age, then the customer’s parent(s) or legal guardian shall assume full liability for costs and charges as detailed in the previous paragraph.

PERSONAL INSURANCE

Cover for personal injury, cancellations, accidents, loss of income sustained through injury, or costs of any other kind are the responsibility of the customer.

SAFETY 

 RSMT Instructors are committed to safety and have a duty of care and if a customer becomes a danger to themselves or the public, RSMT reserve the right to cease training. The instructor will justify their decision. The relevant cancellation conditions will apply.

The customer should arrive wearing appropriate clothing & footwear for training. No trainers, shorts, flip flops, ripped jeans, or skirts. Stout shoes/boots with ankle protection are advised.

No responsibility will be taken if customers give inaccurate or misleading information resulting in an inappropriate course being booked. The relevant cancellation conditions will apply.

RSMT and its instructors will endeavour to complete all training as agreed with our customers. We reserve the right to change or cancel training dates and courses if events beyond our control require such action, such as unsafe weather conditions, mechanical failure.

ADDITIONAL TRAINING 

If the customer is unable to complete the training exercises or demonstrate proof of proficiency and to the standard set out by DVLA, further training may be required at additional cost. No refunds or credits will be due.

CUSTOMER OBLIGATIONS 

The customer must inform the instructor prior to the commencement of training of any medical conditions, disabilities or special needs that may impact training. Failure to do so may lead to training being canceled. No refunds or credits will be given.

All fuel used during training is the responsibility of the customer, apart from CBT training. The customer is required to top up the vehicle fuel tank at the end of each day’s training.

Licenses, Motorcycle Theory & DL196 certificates will be checked for authenticity and training canceled if the documents prove fake or invalid. No refunds or credits will be due.

USE OF OWN MOTORCYCLE

If the customer conducts training with RSMT on a motorcycle provided by the customer, then the customer warrants that: (Please tick all that apply below)

The motorcycle is roadworthy

Provides proof of valid insurance (min 3rd Party)

Provides Proof of valid MOT certificate

Provides Proof of valid Road Fund Licence (Tax)

Is liable for all costs incurred for any damage or accidents howsoever caused by the customer

Failure to provide/agree on the above will lead to the cancellation of training. No refunds or credits will be given.

COVID-19

RSMT will take all necessary actions to provide a safe learning environment and will ensure that all government legislation is complied with. All equipment will be sanitized prior to use. Students are to comply with social distancing guidelines. Students are obliged to advise RSMT of any COVID-19 symptoms displayed prior to training.

RSMT_TandC_25.Aug.20_R1.4 . E&OE.

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