Terms and Conditions

Rob Stokes T/A RS Motorcycle Training (RSMT)

Terms and Conditions for RS Motorcycle Training Sussex (RSMT)

Comprehensive Overview and Client Obligations

RS Motorcycle Training Sussex (“RSMT”), operated by Rob Stokes T/A, provides motorcycle training services under the following Terms and Conditions. By booking a course with RSMT, you (“the Customer”) are agreeing to adhere to the rules outlined in this document. It is mandatory that you possess a valid UK driving licence (or a UK counterpart if you hold a foreign licence) and are not subject to any current or pending driving ban.

Booking and Payment Terms

Full Payment Requirement: Payment for Compulsory Basic Training (CBT), Direct Access Scheme (DAS), A2, A1, Advanced, or confidence-building courses must be paid in full upon booking.
DAS and Other Courses: For DAS (Direct Access Schemes) and other advanced courses, a non-refundable deposit of £250 is required to secure a place. If the booking is made less than 14 working days before the course start date, full payment is required at the time of booking, with £250 counted as non-refundable.
Refunds and Cancellations: If you cancel a CBT course within 7 days of the scheduled date, the payment is non-refundable. For cancellations made more than 7 days in advance, refunds are subject to a minimum administrative fee of £40. For DAS and similar courses, deposits are non-refundable regardless of notice.

Cancellation, Rescheduling and Non-Attendance

Notification Requirements: All cancellations must be communicated via email. Notification by any other method will not be accepted.
Non-Refundable Circumstances: If you fail to attend a booked training session without prior agreement or do not provide the required notice, all payments (including deposits) are non-refundable, and you will be liable for any balance due.
Termination by Instructor: If an instructor determines that training should cease due to safety concerns (inebriation, drugs, fatigue, etc.), no refunds or credits will be issued. The instructor’s decision is final.
Incomplete Paperwork or Inadequate Equipment: If you are unable to attend or complete training due to incomplete or invalid documents, use of a defective or unsafe vehicle, lack of appropriate attire (such as sturdy jeans and ankle boots), or failing the eyesight test, the session will be cancelled without any refund or credit.
Training Standards: If the customer fails to meet the required standard during any course, it may jeopardize remaining modules or tests. The DSA requires at least 10 working days’ notice to cancel module 1 or 2 tests. Cancelling within this period will result in forfeiture of the test slot and instructor fee.
Test Failures: If you do not pass Mod 1 and have less than 10 working days before Mod 2, both slots and instructor fees are forfeit. Re-booking either module will incur new test and instructor fees.
On-Hold and Rescheduling: Training may only be rescheduled twice. On-hold training expires one month after the original booking date. After these limits, you forfeit the training and all associated fees. No refunds are given for cancelled or expired rescheduled training.
DVSA Test Cancellations: RSMT is not responsible for test cancellations or failures initiated by the DVSA. Retests and compensation must be organised and claimed by the customer directly with the DVSA.

Highway Code Knowledge

All participants must arrive with a sound understanding of the Highway Code. If an instructor deems you unsafe due to lack of comprehension, training will be terminated, with no refund or credit.
You must have passed your motorcycle theory test before attempting training beyond the CBT. Proof of this may be required.

Language Proficiency

All training is delivered in English. You must have a strong working knowledge and understanding of English. Training will be halted without refund if you are unable to comprehend instructions for safety reasons.

Late Arrival Policy

If you arrive more than 15 minutes after the agreed training start time, your training will be cancelled with no refunds or credits.

Equipment and Damage Liability

Motorcycles provided by RSMT carry an insurance excess of £750. Any customer-caused damage will result in liability for repair costs up to this maximum amount.
Damage to borrowed RSMT equipment (helmets, jackets, gloves, Hi-Viz vests, waterproofs, etc.) must be compensated in full at replacement-for-new cost. Please check with your instructor for prices.
If you are involved in an accident/incident due to not following instructions or becoming separated from the instructor, insurance becomes invalid, and you will be responsible for full recovery and repair costs. For those under 18, parents or legal guardians assume all liabilities.

Personal Insurance

Personal injury, loss of income, cancellations, and accident insurance are the sole responsibility of the customer. RSMT does not provide personal cover for any of these contingencies.

Safety Policy

RSMT instructors uphold a duty of care and may terminate training if the customer is deemed a danger to themselves or others. The reasons will be explained, and cancellation conditions will apply.
Appropriate clothing and footwear are mandatory: no trainers, shorts, flip flops, ripped jeans or skirts. Sturdy shoes/boots with ankle protection required.
RSMT takes no responsibility for inappropriate bookings resulting from inaccurate or misleading information provided by the customer.
RSMT may alter or cancel training dates if events beyond its control (such as unsafe weather or mechanical issues) require such action.

Additional Training and Competency

If you do not complete training exercises or demonstrate sufficient proficiency (as set by DVSA standards), additional sessions may be required at extra cost. No refunds or credits are due for incomplete training.

Customer Obligations and Documentation

You must disclose any medical conditions, disabilities, or special needs to your instructor before training starts. Failure to disclose may result in cancellation of training at your expense.
All fuel used during training, except for CBT, is your responsibility—vehicles must be refuelled at the end of each training day.
Your licences, theory test certificate, and DL196 certificates will be checked for authenticity. Any fraudulent or invalid documentation will result in cancellation with no refund or credit.

Training with Your Own Motorcycle

If using your own motorcycle, you must ensure it is roadworthy and provide valid insurance (minimum third party), MOT, and road fund licence (tax). Failure to do so will result in cancellation with no refund or credit. RSMT is not liable for any damage or accidents caused while using your own motorcycle.

COVID-19 Measures

RSMT follows government COVID-19 safety guidelines. If training cannot legally proceed due to restrictions, you forfeit your training. You must bring your own mask, inner gloves, and hand sanitizer, as RSMT is not authorised to supply them.
Sanitized helmets, jackets, and gloves may be provided, but you are strongly advised to bring your own. If using school gloves, bring thin liner gloves (not rubber or latex).
RSMT does not supply earpieces for the road ride; bring your own headphones/earpiece, preferably with a 3.5mm jack.
All equipment is sanitized prior to use. Students must comply with social distancing and notify RSMT of any COVID-19 symptoms before training.

General Provisions and Changes

RSMT’s prices and terms and conditions may change at any time without prior notice. The current terms apply to all training booked.
The full day rate is chargeable for the first half-hour of any morning or afternoon session, to cover costs incurred.

By booking any course with RSMT, you acknowledge understanding and acceptance of these terms, agree to comply with all safety and documentation requirements, and accept responsibility for any liabilities described herein.